Multichannel and omnichannel contact centers connect multiple communication tools to ensure a strong and smooth communication for...

Remote working has become an important part of the business. So how do you coordinate remote working employees, remote teams? It is...

The telecom industry is undergoing major transformations with 5G and IoT. This means new revenue opportunities and value streams....

VoIP has always saved businesses with lower costs, lower service fees and less maintenance. But the flexibility, integration and enhanced...

AI is still a new and emerging technology. But with its ability to reduce operational costs, customize the customer experience, provide...

The telecom industry is looking for new ways to innovate and compete with every emerging technology. Companies are trying to find and...

Hologram Technology for Higher Resolutions Hologram technology has been in our lives for a while. The competition for development...

Best Tools for Call Centers Call centers experience a major change nowadays as remote working becomes more common than ever. According to...

Virtual Reality and Augmented Reality technologies are becoming more and more involved in our lives. In order for these technologies to...

MWC Barcelona witnessed the latest developments in mobile technologies, especially new smartphones. During the four-day MWC Barcelona...

Softphone is a downloadable virtual phone application that allows you to make VoIP phone calls anytime wherever you are. These phone...

The word metaverse is mentioned in almost every conversation about virtual reality, augmented reality, virtual communities and the future...

We store datas in databases owned and managed by a single organization. Such a world means that a well-distributed database can survive a...

The technology that can turn thoughts into writing finally comes into reality. It is now possible to write with brain waves with the...